Reference

Your Legal Rights and Account Protection at 29hoki link

When you open an account with us, you're entering an agreement built around your security and fair play.

Account ownership and verification rulesWithdrawal and deposit safeguardsYour data and privacy rightsSupport contacts and dispute paths
29hoki link Your Legal Rights and Account Protection at 29hoki link
LEGAL ASSISTANCE & CONTACTS

How to Reach Us About Terms, Account Issues or Disputes

If you have questions about our terms, your account rights, or how we handle your data, our support team is available to help.

Live Chat Support Open the chat widget from your account page or during lobby browsing. Our team responds 09:00–23:00 Jakarta time, Monday to Sunday. Use chat to report account issues, dispute transactions, or ask about your rights under our terms.
Email and Account Messaging Send formal requests — data access, account history exports, disputes — via support email. Include your username and registered email address. We respond within 48 hours with confirmation and next steps for your case.
In-Account Legal Section Your account settings include a Legal & Privacy portal where you can download our full terms, privacy policy and dispute procedures. You can also submit formal requests to access or correct your stored data directly from this section.
DATA & ACCOUNT SECURITY

How We Protect Your Information and Account Access

Your account, payment details and gameplay history are protected through encryption, secure server infrastructure and access controls.

Encryption and Secure Transfer

All deposits via DANA, OVO, GoPay and QRIS use industry-standard encryption. Your payment details are never stored on our servers; transfers are processed through our payment partners' secure gateways.

Account Verification and Identity

When you open an account and request withdrawals, we verify your identity against your registered details. This protects your account from unauthorized access and prevents fraud. Verification typically takes 1–3 business days.

Session and Cookie Management

We use cookies to keep you logged in and to detect unusual login patterns. You can clear cookies in your browser settings anytime. Essential cookies for security cannot be disabled without affecting your account access.

Payment Partner Compliance

DANA, OVO, GoPay and QRIS transfers are governed by each provider's terms and security standards. We work with these partners to ensure your deposits are protected throughout the transfer process.

Data Retention and Deletion

We keep your account and transaction records for compliance periods set by local financial regulations. You can request data deletion once your account is closed and all disputes are resolved. Some records are retained for legal and tax purposes.

Your Right to Access and Correct

You have the right to request a full download of your stored data, including account history, transactions and personal details. Corrections can be made via your account settings or by submitting a formal request through our Legal portal.

Frequently Asked Questions About Legal and Account Terms

Your account remains open and your balance is preserved. Depending on local law, inactive accounts may be subject to an inactivity fee after a period (typically 12 months). You can reactivate by logging in. Contact support if you want to formally close your account; any remaining balance can be withdrawn.

No — our terms permit one account per person. Multiple accounts under the same identity, payment method or household are considered a breach of terms and may result in account suspension. Duplicate accounts discovered during verification may be closed without notice.

Withdrawals are verified within 1–3 business days. Once verified, funds are transferred back to your original payment method — DANA, OVO, GoPay or QRIS — and cleared by your bank. Final arrival depends on your bank's processing time, usually within 1–2 hours.

If you believe a transaction is incorrect, report it to support via chat or email within 30 days. We investigate by reviewing your account logs, device data and payment records. You can provide additional evidence. Disputes are typically resolved within 5–10 business days.

Your data is used for account verification, compliance with local regulations, fraud prevention and to process your deposits and withdrawals. We do not sell or lease your data to third parties. DANA, OVO, GoPay and QRIS receive only the information needed to complete your transfers.

Yes — go to your account settings, open the Legal & Privacy portal, and select 'Download My Data'. You will receive a full export of your account details, transactions and gameplay history within 48 hours via email.

Visit your account settings and select 'Close Account'. Any remaining balance must be withdrawn first. Once closed, your account cannot be reopened under the same email or username. Account data is retained for the period required by local law before deletion.